Refund, Delivery & Cancellation Policy
At AI Decision Tool (aidecisiontool.com), operated by Layer Decision (United Kingdom), we provide transparent digital directory listings and promotional services. All financial transactions are securely processed by Paddle.com Market Ltd as our Merchant of Record.
1Digital Services, Pricing & Turnaround Times
We offer intangible digital promotional and directory services for AI product founders and software companies. All prices are charged in United States Dollars (USD $):
- • Turnaround: <24 business hours
- • AI Scorecard Analysis & Review
- • Permanent verified Dofollow link
- • Turnaround: Instant activation
- • Pinned Top 3 in primary category
- • Featured Founder badge on directory
- • Turnaround: Instant activation
- • Top Billboard across homepage
- • Direct outbound campaign CTA
2Refund Eligibility & Conditions
Because directory submissions are digital advertising and evaluation services rendered upon publication, we provide clear protection terms:
If your submitted tool violates our safety guidelines (e.g. malware, misleading claims, broken website, illicit content) and cannot be published, your payment will be refunded immediately in full.
If you purchase Fast-Track Indexing and your listing is not reviewed and live within 48 business hours, you are entitled to a full 100% refund, and your listing will still remain published for free.
If you purchase a Spotlight or Hero Banner campaign and request cancellation before the campaign start date, a 100% refund will be granted with zero cancellation fees.
3Merchant of Record & Payment Settlement
Our order process is conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle"), who also handles all order-related queries and returns.
Paddle Address: Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom.
Paddle handles VAT/sales tax calculation, PCI-DSS payment compliance, and financial settlement. When a refund is authorized, Paddle automatically returns funds to your original payment method (Credit Card, Debit Card, PayPal, Apple Pay, or Google Pay) within 3 to 5 business days.
4How to Request a Refund
To request a refund or cancel a scheduled campaign, contact our support desk:
- Support Email: tayeem.hasan@aidecisiontool.com
- Operating Response SLA: 24–48 business hours
- Required Information: Tool Name, Submitter Email, and Paddle Transaction ID (from your receipt).
Layer Decision Corporate Identity
Layer Decision (aidecisiontool.com) • Registered in the United Kingdom • Customer Support: tayeem.hasan@aidecisiontool.com